INTRODUCTION

This is the website privacy notice of By Dee Khan – www.bydeekhan.co.uk. 

The purpose of this privacy notice is to let you know how we look after your personal data (i.e., any information which may potentially allow your identification through reasonable means) when you visit our website (wherever you visit it from). We’ll also tell you about your privacy rights and how the data protection laws protect you.

When you use our website, you consent to the collection, storage, use, disclosure and other uses of your personal data as described in this Privacy Policy.

We encourage visitors to and users of our website to carefully read this Privacy Policy and use it to make informed decisions. 

Minors

We understand the importance of protecting children’s privacy, safety and wellbeing, especially in an online environment. www.bydeekhan.co.uk is not designed for, directed at or intended for children and we do not knowingly collect personal data relating to children. Under no circumstances shall we knowingly allow the use of our services by minors. If a parent or guardian becomes aware that their child has provided us with personal data, please email Denise Khan at: enquiries@bydeekhan.co.uk 

1. WHO WE ARE AND IMPORTANT INFORMATION

2. THE PERSONAL DATA WE COLLECT ABOUT YOU

3. HOW WE COLLECT YOUR PERSONAL DATA

4. HOW WE USE YOUR PERSONAL DATA

5. WHO WE SHARE YOUR PERSONAL DATA WITH

6. INTERNATIONAL TRANSFERS

7. DATA SECURITY

8. DATA RETENTION

9. YOUR LEGAL RIGHTS

10. CHANGES TO THIS NOTICE AND YOUR DUTY TO INFORM US OF CHANGES

11. QUERIES, REQUESTS OR CONCERNS

1. WHO WE ARE AND IMPORTANT INFORMATION 

By Dee Khan provides virtual assistant and business support services (including content writing, project coordination and networking). While doing so, we are committed to respect your privacy and protect your personal data.

What is the purpose of this privacy notice?

This privacy notice aims to give you information on how we collect and process your personal data through your use of this website www.bydeekhan.co.uk, which you may provide when you contact us or request information and advice from us. This notice should be read together with our other privacy policies, such as our Terms of Use and Cookie policies. This is so that you are fully aware of how and why we collect, process and use your data. This privacy notice supplements the other notices and is not intended to override them.

Data controller(s)

Denise Khan, trading as By Dee Khan, (collectively referred to as By Dee Khan, "we", "us" or "our" in this privacy notice) is the data controller responsible for your personal data collected and processed through this website. 

For all matters relating to your personal data while using this website, please email Denise Khan at: enquiries@bydeekhan.co.uk 

Third-party links outside of our control

This website may include links to third-party websites, plug-ins and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy statements. 

When you leave our website, we encourage you to read the privacy notice of every website you visit.

2. THE PERSONAL DATA WE COLLECT ABOUT YOU

Personal data, or personal information, means any information about an individual from which that person can be identified. You can find out more about personal data from the Information Commissioners Office.

We may collect, use, store and transfer different kinds of personal data about you which we have grouped together as follows:

• Identity Data - this may include first name, last name, title.

• Contact Data - this may include phone number, email address, billing address and details.

• Technical Data – this may include IP address, browser type and version, location, operating system and platform, other technology on the devices you use to access this website.

• Usage Data - this may include information about how you use our website, for example, which pages you visit and click on.

• Marketing and Communications Data – this may include your preferences/communication preferences in receiving marketing from us and our third parties.

3. HOW WE COLLECT YOUR PERSONAL DATA 

We use different methods to collect data from and about you including: 

• when you volunteer your personal data to us online, by phone, email or otherwise. For example, when you:

 complete and submit our online contact form to enquire about our services or products

 subscribe to or request any of our services, publications, online or social media functions

 request marketing to be sent to you, for example newsletters and new service notifications

If you contact us, we may keep a record of that correspondence, voicemail or details of any conversation we may have with you.

4. HOW WE USE YOUR PERSONAL DATA

We will only use your personal data when the law allows us to. Most commonly, we will use your personal data in the following circumstances:

• Performance of Contract - this means processing your data where it is necessary for the performance of a contract to which you are a party or to take steps at your request before entering into such a contract.

• Legitimate Interest - this means the interest of our business in conducting and managing our business so that we give you the best service/product and the most secure experience. We make sure we consider and balance any potential impact on you (both positive and negative) and your rights before we process your personal data for our legitimate interests. We do not use your personal data for activities where our interests are overridden by the impact on you (unless we have your consent or are otherwise required or permitted to by law). 

• Comply with a legal or regulatory obligation - this means processing your personal data where it is necessary for compliance with a legal or regulatory obligation that we are subject to.

You have the right to withdraw consent to your personal data being collected, processed and used for marketing communications at any time; please email Denise Khan at: enquiries@bydeekhan.co.uk (please also see Section 9: Your Legal Rights).

PURPOSES FOR WHICH WE WILL USE YOUR PERSONAL DATA

In the table below, we’ve set out the ways we plan to use your personal data, with the legal bases we rely on to do so. Note that we may process your personal data for more than one lawful ground depending on the specific purpose for which we are using your data. 

If you need details about specific legal grounds we rely on to process your personal data where more than one ground has been set out in the table below, please email Denise Khan at: enquiries@bydeekhan.co.uk 

Purpose/Activity     

To register you as a new customer                                                                        

Type of data                                           

a) Identity                                               

b) Contact 

Lawful basis for processing including basis of legitimate interest
Performance of a contract with you            

Purpose/Activity                                                                                                

To process and deliver your order including:

a) Manage payments, fees and charges                                                                                   

b) Collect and recover money owed to us                                                                                 

Type of data                                           

a) Identity                                               

b) Contact                                                                                                          

c) Financial                                                                                                           

d) Transaction

Lawful basis for processing including basis of legitimate interest
a) Performance of a contract with you

b) Necessary for our legitimate interests

Purpose/Activity

To manage our relationship with you which will include:

a) Notifying you about changes to our terms or privacy                                                           

policies and notices                                                                                                                       

b) Discussing your requirements and advising you which                                                           

service is most suitable for you                                                             

c) Agreed checkpoints throughout our service provision 

to you

d) Asking you to leave a review or take a survey 

Type of data                                           

a) Identity                                               

b) Contact  

c) Profile

d) Marketing and Communications

Lawful basis for processing including basis of legitimate interest

a) Performance of a contract with you

b) Necessary to comply with a legal obligation

c) Necessary for our legitimate interests (to keep our records updated

and to study how customers use our services/products)

Purpose/Activity

To administer and protect our business and this website                                                       

(including troubleshooting, data analysis, testing, system                                                           

maintenance, support, reporting and hosting of data)                                                             

Type of data                                           

a) Identity                                               

b) Contact  

c) Technical                                                                                                                                                                                     

Lawful basis for processing including basis of legitimate interest                                                                                                                                                                               

a) Necessary for our legitimate interests (for running our business, 

provision of administration and IT services, network security, to

prevent fraud and in the context of a business reorganisation or group

restructuring exercise)

b) Necessary to comply with a legal obligation

Purpose/Activity

To deliver relevant website content and advertisements                                                         

to you and measure or understand the effectiveness of                                                         

the advertising we serve to you                                                                                           

Type of data                                           

a) Identity                                               

b) Contact                                                                                                            

c) Preferences                                                                                                           

d) Usage                                                                                                           

e) Marketing and Communications

f) Technical

Lawful basis for processing including basis of legitimate interest 

Necessary for our legitimate interests (to study how customers use our

products/services, to develop them, to grow our business and to inform

our marketing strategy)

Purpose/Activity

To use data analytics to improve our website,                                                                       

products/services, marketing, customer relationships                                                               

and experiences                                                                                                                                                 

Type of data 

a) Technical

b) Usage

Lawful basis for processing including basis of legitimate interest

Necessary for our legitimate interests (to define types of customers for

our products and services, to keep our website updated and relevant, to

develop our business and to inform our marketing strategy)

Purpose/Activity

To make suggestions and recommendations to you                                                               

about services or products that may be of interest to you                                                     

Type of data                                           

a) Identity                                               

b) Contact  

c) Technical                                                                                                           

d) Usage                                                                                                         

e) Preferences                                                                                                         

Lawful basis for processing including basis of legitimate interest

Necessary for our legitimate interests (to develop our products/services

and grow our business)

Marketing 

We strive to provide you with choices regarding certain personal data uses, particularly around marketing and advertising, which you can opt out of at any time by emailing Denise Khan at: enquiries@bydeekhan.co.uk 

Promotional offers from us

We may use your Identity, Contact, Technical, Usage and Preferences Data to form a view on what we think you may want or need, or what may be of interest to you. This is how we decide which products, services and offers may be relevant for you.

You will receive marketing communications from us if you have requested information from us, purchased services/products from us or provided us with your details to register for a promotion or discount. This will only happen if you have given consent for or not opted out of receiving that marketing.

Third-party marketing

We will get your express opt-in consent before we share your personal data with any company outside By Dee Khan for marketing purposes.

Opting out

You can ask us or third parties to stop sending you marketing messages at any time by emailing Denise Khan at: enquiries@bydeekhan.co.uk 

Where you opt out of receiving these marketing messages, this will not apply to personal data provided to us as a result of a product/service purchase, product or service experience or other transactions.

Cookies

You can set your browser to refuse all or some browser cookies, or to alert you when websites set or access cookies. If you disable or refuse cookies, please note that some parts of this website may become inaccessible or not function properly. For more information about the cookies we use, please see our cookie policy. 

Change of purpose

We will only use your personal data for the purposes for which we collected it, unless we reasonably consider that we need to use it for another reason and that reason is compatible with the original purpose. If you wish to get an explanation as to how the processing for the new purpose is compatible with the original purpose, please email Denise Khan at: enquiries@bydeekhan.co.uk 

If we need to use your personal data for an unrelated purpose, we will notify you and we will explain the legal basis which allows us to do so.

Please note that we may process your personal data without your knowledge or consent, in compliance with the above rules, where this is required or permitted by law.

5. WHO WE SHARE YOUR PERSONAL DATA WITH

We may have to share your personal data with the parties set out below for the purposes set out in the table in paragraph 4 above.

• External Third-Party Services:

• Web/Email Hosting, cloud file management/storage, email marketing, payment processing and accountancy software providers acting as processors based in the EU and the US who provide IT and system administration services.

• Professional advisers acting as processors including bankers and accountants based in the EU who provide banking and accounting services.

• HM Revenue & Customs, regulators and other authorities acting as processors based in the United Kingdom who require reporting of accounts processing activities in certain circumstances.

• Third parties to whom we may choose to sell, transfer, or merge parts of our business or our assets. Alternatively, we may seek to acquire other businesses or merge with them. If a change happens to our business, then the new owners may use your personal data in the same way as set out in this privacy notice.

We require all third parties to respect the security of your personal data and to treat it in accordance with the law. We do not allow our third-party service providers to use your personal data for their own purposes and only permit them to process your personal data for specified purposes and in accordance with our instructions.

6. INTERNATIONAL TRANSFERS

Some of our external third-party services are based outside the UK, so their processing of your personal data will involve a transfer of data outside the UK, predominantly in the EU and the US.

Whenever we transfer your personal data out of the UK, we aim to ensure adequate level of data protection is afforded by those third parties. However, we do not control these third-party services and are not responsible for their data protection.

We encourage you to read the data protection notices/provisions of every third-party service you use.

7. DATA SECURITY

We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed. In addition, we limit access to your personal data to those employees, agents, contractors and other third parties who have a business need to know. They will only process your personal data on our instructions and they are subject to a duty of confidentiality.

We have put in place procedures to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach where we are legally required to do so.

8. DATA RETENTION

We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.

To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal requirements.

We will keep basic information about our customers (including contact, identity, financial and transaction data) for up to six years after they cease being customers for accounting and tax purposes.

In some circumstances you can ask us to delete your data: see Your legal rights below for further information.

In some circumstances we may anonymise your personal data (so that it can no longer be associated with you) for research or statistical purposes in which case we may use this information indefinitely without further notice to you.

9. YOUR LEGAL RIGHTS

Unless subject to an exemption under the data protection laws, you have the following rights with respect to your personal data: 

• The right to request a copy of the personal data which we hold about you;

• The right to request that we correct any personal data if it is found to be inaccurate or out of date;

• The right to request your personal data is erased where it is no longer necessary to retain such data;

• The right to withdraw your consent to the processing at any time, where consent was the lawful basis for processing your data; 

• The right to request that we provide you with your personal data and where possible, to transmit that data directly to another data controller, (known as the right to data portability), where applicable, (i.e., where our processing is based on consent or is necessary for the performance of our contract with you or where we process your data by automated means); 

• The right, where there is a dispute in relation to the accuracy or processing of your personal data, to request a restriction is placed on further processing;

• The right to object to our processing of personal data, where applicable i.e., where processing is based on our legitimate interests (or in performance of a task in the public interest/exercise of official authority); direct marketing or processing for the purposes of scientific/historical research and statistics. 

If you wish to exercise any of the rights set out above, please email Denise Khan at: enquiries@bydeekhan.co.uk 

No fee required – with some exceptions

You will not have to pay a fee to access your personal data (or to exercise any of the other rights). However, we may charge a reasonable admin fee if your request is clearly unfounded, repetitive or excessive. Alternatively, we may refuse to comply with your request in these circumstances.

What we may need from you

We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal data (or to exercise any of your other rights). This is a security measure to ensure that personal data is not disclosed to any person who has no right to receive it. We may also contact you to ask you for further information in relation to your request to speed up our response.

Time limit to respond

We try to respond to all legitimate requests within one month. Occasionally it may take us longer than a month if your request is particularly complex or you have made a number of requests. In this case, we will notify you and keep you updated.

10. CHANGES TO THIS NOTICE AND YOUR DUTY TO INFORM US OF CHANGES

Our website privacy notice is updated as required. Any privacy notice changes we may make will be posted on this page and will be effective immediately upon the display of the revised privacy notice. Please check this page frequently for any updates or changes to our privacy notice.

Please keep us informed if your personal data changes during your relationship with us. It is important that the personal data we hold about you is accurate and current. 

The last revision will be reflected in the "Last updated" section. Your continued use of our website, following the notification of our website privacy notice amendments, constitutes your acknowledgment and consent of such amendments and your agreement to be bound by the revised terms.

11. QUERIES, REQUESTS OR CONCERNS

To exercise all relevant rights, queries or complaints in relation to this privacy notice or any other data protection matter between you and us, please email Denise Khan at: enquiries@bydeekhan.co.uk in the first instance.

If this does not resolve your complaint to your satisfaction, you have the right to lodge a complaint with the Information Commissioners Office : 

Phone: 0303 123 1113 

Email https://ico.org.uk/global/contact-us/email/ 

Post: Information Commissioner's Office, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF, England, UK.

Last updated: 14 October 2022 Version 1

Cookie Policy - By Dee Khan www.bydeekhan.co.uk

Information about our use of cookies is displayed below or you can download a PDF version if you prefer.

Our website uses cookies to distinguish you from other users of our website www.bydeekhan.co.uk. This helps us to provide you with a good experience when you browse our website and allows us to improve our site.

A cookie is a small file of letters and numbers that we store on your browser or your computer’s hard drive if you consent. Cookies transfer information to your computer's hard drive. Cookies don’t contain any information that personally identifies you, but personal data that we store about you may be linked, by us, to the information stored in and obtained from cookies.

WE USE THE FOLLOWING COOKIES:

a. 'session cookies' which are stored only temporarily during a browsing session in order to allow normal use of the system and are deleted from your device when the browser is closed; 

b. 'persistent cookies ' which are read only by the website, saved on your computer for a fixed period and are not deleted when the browser is closed. Such cookies are used where we need to know who you are for repeat visits, for example to allow us to store your preferences for the next sign-in; 

c. 'third-party cookies' which are set by other online services who run content on the page you are viewing, for example by third-party analytics companies who monitor and analyse our web access.

These cookies may also be referred to or categorised as:

·      Strictly necessary cookies                                                                       

These are cookies that are required for the operation of our website. They include, for example, cookies that enable you to log into secure areas of our website, use a shopping cart or make use of e-billing services.

·      Analytical/performance cookies                                                                 

These allow us to recognise and count the number of visitors and to see how visitors move around our website when they are using it. This helps us to improve the way our website works, for example, by ensuring that users are finding what they are looking for easily.

·      Functionality cookies                                                                                   

These are used to recognise you when you return to our website. This enables us to personalise our content for you, greet you by name and remember your preferences (for example, your choice of language or region).

·      Targeting cookies                                                                                       

These cookies record your visit to our website, the pages you visit and the links you follow. We will use this information to make our website and the advertising displayed on it more relevant to your interests. We may also share this information with third parties for this purpose.

To recap, how we may use cookies includes helping us learn and understand:

§ How many visitors we have to our website and on which pages, for example, our contact form, blog page or viewing any coupons/discounts

§ How visitors reach our website and which devices they use

§ Which browsers and operating systems visitors use to access our website

§ From which part of the world visitors access and engage with our website

Please note that third parties (including, for example, advertising networks and providers of external services like web traffic analysis services) may also use cookies, over which we have no control. Therefore, we cannot accept any liability for the third party’s compliance with its legal obligations. These cookies are likely to be analytical/performance cookies or targeting cookies.

HERE'S MORE ABOUT YOUR OPTIONS TO MANAGE COOKIES

Advertising cookies can be de-activated by visiting the consumer page to learn how to manage the use of these types of cookies aboutcookies.org or allaboutcookies.org

You can also block cookies via your browser settings that allows you to refuse the setting of all or some cookies. However, if you use your browser settings to block all cookies (including essential cookies) you may not be able to access all or parts of our site.

To find out more about the way cookies work, how to see what cookies have been set and how to manage and delete them, visit aboutcookies.org or allaboutcookies.org

Last updated: 14 October 2022 Version 1